Regulators are watching. Customers are pushing back. Some utilities are exposed. Are you one of them?
602 U.S. utilities ranked by rate-increase vulnerability — the ones regulators will flag, the ones customers will fight, and the ones that are safe. For now.
The PressurePoint Score = effective electricity rate × poverty rate. See full methodology →
The most proactive utilities aren't waiting for their next rate case to act.
Identify which customers qualify for assistance programs before they fall behind on payments. Utilities using data-driven outreach see 20% enrollment increases in their customer assistance programs.
Find customers heading toward hardship — whether or not they're income-eligible. One utility recovered 47% of overdue payments by targeting the right households at the right time.
Document proactive outreach so regulators see evidence, not excuses. Utilities using household-level intelligence achieve 300%+ above-benchmark engagement with their most vulnerable customers.
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